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Download the Employee Experience Canvas

The Employee Experience Canvas A simple and powerful tool for diagnosing and designing experiences in the workplace Thank you for reading our Medium post about the Employee Experience Canvas and how it enables organizations to design the experiences of their employees to achieve their goals and fulfill their purpose (if you haven’t already, read it here). Then, download your copy of the Canvas below. Enter your email address below to subscribe to our newsletter and download a copy!

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How effective is your office? Leading by example at brightspot

By Elliot Felix How effective is your office? How engaged are your employees? These are important questions companies ask themselves, often without a good way to answer them. At brightspot, we are familiar with the importance of planning engaging offices. Last year, we had our first opportunity to plan our own office. Our team developed the workplace strategy and worked with architect Martin Hopp and interior designer Irina Sai to develop and implement it, and Bonomo & Sons to build…

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5 Ways to Improve Your Customer Experience

by Sarah Haun with Coby Lerner and Elliot Felix. Beyond the basics of offering a quality product or service at the right price, great organizations know that great service is the key to growing a great brand.1  Category leaders spend a tremendous amount of energy and resources ensuring that every point of contact between their brand and their customers delivers on its promise. Here are some proven ways that you can ensure a successful branded experience for your customers. 1. Improve…

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Student Service Innovation

by Elliot Felix and Coby Lerner. Student services are undergoing dramatic changes driven by shifts in technology, student expectations, leadership vision, and funding. Students expect coordinated, personalized, convenient, and effective services – anytime and anywhere. Staff expect a workplace where they can grow and succeed. Administrators expect greater accountability, increased efficiency, comprehensive data capture, and continuous improvement. At the same time, student needs are becoming more complex and interdependent and this is directly at odds with the typical silos of…

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Employee Engagement Through Workplace Strategy

by Adam Griff, Director. According to Gallup’s “State of the American Workforce,” only 31.5% of employees are engaged, and over two-thirds are not engaged or actively disengaged. But why should you care? Because companies with engaged employees are more successful. Compared to the median, the top quartile of companies in the same Gallup survey achieve 37% less absenteeism, 25% to 65% less turnover, and 21% higher productivity. Engaging staff is related to more effective businesses as well, with 10% higher…

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