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The Flexible Workplace

by Elliot Felix Everyone needs a flexible workplace Every employee and every organization needs a flexible workplace. Unless of course they are in an industry impervious to technological and demographic change, in a business with surplus capital that’s not expanding or contracting, with customers who are completely satisfied, and employees who all work the same way, have no life outside of work, and want to keep doing the same forever. Sound like a familiar company? Didn’t think so. This is…

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Co-working @ brightspot

Want to co-work @ brightspot? We are looking to invite a few (4-6) writers, researchers, graphic designers, ux designers, developers, and/or data analysts into our space to contribute to and benefit from our community. Individuals preferred, but small teams welcome. In exchange for monthly rent, we can offer a dedicated desk and access to a plethora of shared spaces including a lounge, a study, a kitchen, a phone booth, a mother’s room, and meeting rooms. We imagine that we’ll inspire…

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Download the Employee Experience Canvas

The Employee Experience Canvas A simple and powerful tool for diagnosing and designing experiences in the workplace Thank you for reading our Medium post about the Employee Experience Canvas and how it enables organizations to design the experiences of their employees to achieve their goals and fulfill their purpose (if you haven’t already, read it here). Then, download your copy of the Canvas below. Enter your email address below to subscribe to our newsletter and download a copy!

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How effective is your office? Leading by example at brightspot

By Elliot Felix How effective is your office? How engaged are your employees? These are important questions companies ask themselves, often without a good way to answer them. At brightspot, we are familiar with the importance of planning engaging offices. Last year, we had our first opportunity to plan our own office. Our team developed the workplace strategy and worked with architect Martin Hopp and interior designer Irina Sai to develop and implement it, and Bonomo & Sons to build…

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5 Ways to Improve Your Customer Experience

by Sarah Haun with Coby Lerner and Elliot Felix. Beyond the basics of offering a quality product or service at the right price, great organizations know that great service is the key to growing a great brand.1  Category leaders spend a tremendous amount of energy and resources ensuring that every point of contact between their brand and their customers delivers on its promise. Here are some proven ways that you can ensure a successful branded experience for your customers. 1. Improve…

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